Shipping policy

Translation of the French version, which alone is authoritative.

Version in force as at 17 October 2026. This policy supplements our general terms and conditions of sale (Clause 10 — Delivery).

1. General

Orders placed on minent.eu are prepared and dispatched by Minent, subject to product availability and payment confirmation. Placing an order implies acceptance of this dispatch policy and our general terms and conditions of sale.

2. Delivery times

For products in stock, please allow an average of 3 to 7 days between payment confirmation and delivery, anywhere in Europe (including preparation time). For pre-ordered machines, the estimated delivery window is indicated on the product page and confirmed in writing.

This average lead time may be extended during periods of high demand, whilst stocks are being replenished, or for certain items of equipment (due to checks or customs formalities). For consumers, the delivery date or maximum delivery time is that indicated before the order is confirmed; failing that, delivery will take place no later than 30 days after the order is placed, in accordance with Article L216-1 of the Consumer Code.

A confirmation email will be sent to you as soon as your order is dispatched.

3. Delivery methods and carriers

Shipments are handled by our logistics partners, selected based on the weight, size, value and destination of the parcel:

  • DPD, Chronopost, Colissimo: standard parcels in France and Europe;
  • GEODIS, DHL, UPS, FedEx: bulky or international consignments;
  • specialist carriers: pallets, mining machinery, racks and heavy equipment.

4. Delivery areas

We deliver to:

  • the whole of mainland France;
  • the whole of the European Union;
  • certain countries outside the European Union, on request and subject to logistical feasibility.

Deliveries to the French overseas departments and territories (DOM-TOM), Switzerland and countries outside the European Union may incur additional charges (customs duties, local VAT, import taxes).

5. Parcel tracking

As soon as your parcel is dispatched, a tracking number will be sent to you by email. Tracking usually becomes active on the working day following the carrier’s collection of the parcel.

6. Delivery charges

Delivery charges are calculated automatically at the time of ordering based on weight, volume, carrier and destination. Additional charges may apply for shipments outside the European Union or to remote areas.

Free delivery offers may be available from time to time; the terms and conditions for these will be stated on the website.

7. Transfer of risk and receipt

Consumer customers: the risk of loss or damage to the products passes to you at the moment you, or a third party designated by you, take physical possession of the parcel (Article L216-4 of the French Consumer Code). Until that point, Minent is liable for any damage occurring during transport organised by it.

Business customers: risk is transferred as soon as the parcel is handed over to the carrier.

Upon receipt, check the condition of the parcel in the presence of the delivery driver. If the parcel is damaged, opened or incomplete, make specific and detailed reservations on the carrier’s delivery note, or refuse the parcel, then confirm these to the carrier and to Minent within three (3) days of receipt, supported by photographs and video footage of the parcel and its contents (Clause 10.3 of our general terms and conditions of sale).

8. Delivery delays

Minent cannot be held liable for delays beyond its control (delays attributable to the carrier, customs hold-ups, exceptional weather conditions, force majeure). However, the consumer retains the rights set out in Article L216-6 of the Consumer Code in the event that the agreed delivery date or timeframe is exceeded. Our customer service team is available to track the progress of your delivery.

9. Delivery address

It is the customer’s responsibility to check that the delivery address is correct before confirming their order. Minent cannot be held liable for delays or losses caused by an incorrect or incomplete address; any re-dispatch costs resulting from an incorrect address will be charged to the customer.

10. Collection from warehouse (on request)

For certain bulky items (ASICs, racks, pallets), collection from the warehouse may be arranged, subject to prior request and written confirmation from Minent. The exact address of the warehouse will be provided once the order has been confirmed.

11. Delivery outside the European Union and customs

For all deliveries outside the European Union, the customer is responsible for paying customs duties, local taxes, import charges and any formalities required by the country of destination. These charges are not included in the price displayed at the time of ordering.

12. Contact and support

For any queries regarding the dispatch or tracking of your order: contact@minent.eu or via WhatsApp on +33 7 52 06 62 90. Our customer service team will respond as soon as possible.